Resume

Summary

A seasoned professional with extensive experience in management, business process analysis and redesign, and risk and issue mitigation for business process outsourcing and non-profit organizations.

Education

Master of Business Administration                                     May 2011
University of Nevada, Reno                                                  GPA 3.82

Bachelor of Arts in Women’s and Gender Studies            June 2005
DePaul University, Chicago, Illinois                                    GPA 3.74

Skills and Strengths

Leadership	Project Management	Cross-group Collaboration
Change Management and Implementation	Market Research and Trend Analysis	Business Process Analysis and Redesign
Advanced skills in MS Office Suite	Financial and Statistical Analysis	Enterprise and HR Systems, such as SAP, Vision, HRIS, and PeopleSoft

Career History

BPO Firm, IT Industry                                               September 2009-present
Supply Chain Supervisor, January 2011 – present

• Manage a team of 12 employees who collectively meet or exceed monthly business metrics
• Ensure adherence to company policies and procedural guidelines
• Identify and communicate performance issues, including gaps in performance, coaching to improve performance, setting
  expectations and taking further disciplinary action as deemed appropriate
• Address customer escalations in a timely and effective manner

Project Manager, June 2010 – March 2011

• Managed all project work streams in operational projects as well as vendor transitions of services
• Facilitated cross-group collaboration to achieve project milestones
• Responsible for providing status reports to project team and stakeholders
• Minimized risk in projects and escalated issues as deemed appropriate
• Created and executed project plans and revised as appropriate to meet changing needs and requirements of projects

Junior Project Manager, September 2009 – June 2010

• Managed multiple project work streams in vendor transition of services
• Managed regional change management process, ensured implementation and post-implementation deliverables were completed
• Assisted Senior Project Manager with implementation and inquiries for a new global credit memo process for product promotions

BJG | Architecture + Engineering                    August 2008-September 2009
Marketing Administrative Analyst

• Researched dominant specialist firms within the industry to promote firm collaborations on large projects
• Analyzed construction industry trends regarding upcoming projects within the Western U.S. region to target new business opportunities
• Reviewed RFP/RFQ and created value propositions based on analysis

Girl Scouts of the Sierra Nevada                      September 2007-August 2008
Membership Specialist

• Projected specific targets for membership growth by analyzing data on demographics, membership trends, and minority populations
• Analyzed finanical trends to create and implement a departmental budget
• Developed and delivered traditional and innovative programs for retention and growth of membership
• Responsible for recruitment, placement, and supervision of pluralistic volunteers and girl members within seven assigned areas